Account
How to refund a Fortnite skin
Fortnite lets you undo a recent cosmetic purchase in two ways: cancel it soon after you buy, or use one of a few return requests. Here's how both work and what can't be returned.
Cancel or return?
| Cancel purchase | Return request | |
|---|---|---|
| When | Within 24 hours of buying | Within 30 days of buying |
| Condition | You haven't used the item in a match yet | Item still owned and eligible |
| Uses a ticket? | No | Yes |
Check Epic's help page before you rely on these rules, as Epic has changed them before.
How to return an item
- Open Fortnite and go to Settings, then Account and Privacy.
- Find Return or Cancel Purchase, sometimes listed as Submit a Request.
- Pick the item and a reason, then confirm.
- Your V-Bucks come back to your balance straight away.
How many returns do you get?
Epic has long given each account three return requests. Guides describe them coming back one at a time, a year after you used each one. Use them for real mistakes, not to try skins out.
What can't be returned
- Items bought more than 30 days ago.
- Gifts you received.
- V-Bucks, Battle Passes and Fortnite Crew.
- Items you bought with real money rather than V-Bucks, which go through the store you paid on.
- Items you got from a Pirate Shop token or other free rewards.
Don't charge it back
Asking your bank to reverse a payment for V-Bucks or Fortnite items can get your Epic account locked. If something went wrong with a real-money purchase, contact Epic's support or the store you bought from first. If a child made purchases you didn't agree to, Epic's support can help, and parental controls stop it happening again.
Sometimes Epic refunds for you
When Epic changes or removes an item, it sometimes lets players return it for free without using a ticket. Those offers appear in the same Return or Cancel Purchase screen, so check there after big changes.
Before you buy, to avoid needing a refund
- Preview it. The Item Shop lets you see a skin from every angle and try emotes before you pay.
- Check the styles. Many skins have extra styles; make sure the one you want is included.
- Look at the bundle. If you want two items from a set, the bundle can be cheaper than buying both.
- Sleep on it. Most shop items come back eventually, so you rarely have to buy in a hurry.